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Position Summary 

As a Customer Success Specialist, you will be responsible for implementing and managing Real Radiology customers. This position plays a key role in developing and maintaining relationships with customer contacts to ensure excellent service is provided. This role is an opportunity to work with different departments, driving a collaborative approach to a successful experience with our internal and external teams. 

Essential Job Functions 

• Act as a liaison between customers and internal team members to address all aspects of customer management 
• Facilitate new customer onboarding
• Continuously review and update internal team members and customers
• Develop and implement a robust Salesforce dashboard that documents the health of the customer 
• Facilitate the presentation of the dashboard to internal team along with customers 
• Schedule and drive monthly customer meetings; address concerns, set mutual understanding of scope and defined expectations
• Cultivate key client relationships throughout the client lifecycle
• Provide timely communication to key parties and escalate concerns appropriately
• Ensure timely resolution of escalated concerns
• Work collaboratively with departments on process improvement projects 
• Assist with customer implementations
• Assigned projects supporting the goals of the Customer Success department

Preferred Talents 

• Superior communication skills both orally and in writing 
• Creative, self-motivated, proactive, and confident nature 
• Ability to work with diverse groups virtually and in-person
• Strong knowledge of relationship management and client coaching; strong teamwork mentality
• Exceptional organizational and time management skills  
• Proficiency with CRM software and strong computer skills 
• High attention to detail
• Flexibility to meet timeline demands, customer concerns and project objectives 

Qualifications 

• Bachelor’s Degree preferred; an associate degree required (focus on business administration, business coaching, or relationship management is highly desired) or equivalent experience in lieu of degree
• 2-3 years of client or employee support or project management experience preferred 
• Experience with CRM software strongly preferred 
• Previous experience in a training development role strongly preferred 

Work Schedule/ Hours 

Work Location: Omaha, NE

Job Type: Full-time, Monday-Friday office hours

Reports to: Director of Customer Success 

Supervises Direct Reports: No 

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Position Summary

The Physician Privileging Specialist (PPS) is responsible for completing the privileging processes for physician radiologists of Real Radiology. The PPS ensures that facility medical privileges are submitted appropriately and checks the status of privilege applications for assigned facilities. The PPS will report directly to the Physician Services Manager.

Essential Job Functions

• Obtain and complete facility privilege applications for both initial and renewals as requested by Physician Privileging Ambassadors.
• Proof all applications and prepare for signatures from physician
• Obtain fees from accounting as needed to complete submissions
• Request verifications to be sent directly back to facilities as needed 
• Stay updated on facility privileging requirements for assigned facilities
• Develop relationships with key personnel at privileging facilities
• Communicate with facilities to identify application deficiencies and submit corrections as needed or determine expected timing of issuance
• Document all actions in system provide and maintain accurate information
• Escalate issues to management as necessary
• Other tasks as assigned by management

Preferred Talents

• Strong organizational skills and close attention to detail
• Strong teamwork mentality
• Exceptional communication skills, both written and verbal
• Adaptability, flexibility, and comfortable working in a fast-paced environment

Qualifications

• High school diploma or equivalent.
• 2 years’ experience in privileging and/or credentialing process.
• Strong communication skills will be communicating to internal and external constituents.
• Strong computer skills ability to work with databases and spreadsheets

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, speak, hear, and use their hands to type and/or take notes. The employee must have the ability to speak, see and hear other personnel and/or objects. They must also communicate both in oral and written form. Must be capable of using a telephone and computer keyboard. They must ability to lift to 10 lbs. Employee must have the ability to sit and work at a computer terminal for extended periods of time. They will be communicating with others to exchange information, and this is sedentary work that primarily involves sitting.

Work Schedule/ Hours

Primary Location Nebraska-Omaha (17310 Wright St., Ste 103, Omaha, NE 68130)

Job Type Full-time, Monday-Friday office hours schedule

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